1. Service Satisfaction

If you are unhappy with any part of our cleaning, contact us within 24 hours and we will return to re-clean the area at no extra cost.

2. Refunds

Refunds are only considered when:

• We cannot complete the service

• A double charge or billing error occurs

• There is a valid issue that cannot be fixed by re-cleaning

Refunds are not provided for:

• Change of mind after service

• Areas not included in the selected package

• Poor conditions not communicated before service

3. Cancellations

• Cancellations made at least 24 hours before the appointment = no charge

• Same-day cancellations may have a cancellation fee

• If our team arrives and cannot access the property, a lockout fee may apply